Monique Richardson, author of ‘They Serve Like We Lead – How To Take Care Of Your People So They Take Care Of Your Customers’ is a service leadership and customer service expert. Monique is a highly sought after global speaker and trainer who is obsessed with transforming customer service cultures through a service leadership driven approach.
Published Articles
How to Deal with Aggressive Customers
Customer aggression and conflict continues to be on the rise and a major concern for employers. During Covid-19, escalations of customer behaviour in some industries rose as high as 400%. The effect of dealing with aggressive customers is immense. It causes... Read More ยป 3 min read
